Frequently Asked Questions

Residential customers will be billed approximately every two months. Non-residential customers will be billed every month.

You can pay your bill in a few ways: 

• Direct Debit from a bank account or Visa or Mastercard, which you can set up via MyAccount 
• One-off payments via MyAccount from a Visa / Mastercard / American Express 
• BPay from a bank account or Visa / Mastercard 

Payments from bank accounts are fee-free, while payments from credit cards attract fees.

You can contact us and we will commence an investigation into your bill. 

Visit MyAccount to quickly and easily setup an account with us. 

Yes, all premises are individually metered.

1. If you have an eligible concession card:
   1. If you are registered for the Energy Concession Extension Scheme (ECES) via RevenueWA, then you will automatically receive your rebate in your nominated bank account. Rebates will be paid by the WA Government from mid July 2023.
   2. If you are not NOT registered for ECES, you will need to Register for ECES and upload a copy of a bill for your electricity costs from 9 May 2023 on the RevenueWA portal to start receiving your payment.
2. If you do not have any eligible concession cards, apply through the Online Services Portal between mid-July 2023 and 30 November 2023.
   
   

Businesses:

For small businesses, the State Government is working with the Commonwealth to consider options for eligible small businesses on embedded networks to access the rebate.

For more information visit the WA Government website or contact us.

Visit the Western Power outage page and enter your suburb to confirm if there's a planned or unplanned outage in your area.

Check for outages with Western Power.

You can move out and close your account quickly and easily online through MyAccount.

You should close out your account with us when you are ready to move out and you know your move out date. Note that if you do not close out your account, you will continue to be responsible for electricity consumption and other charges at the premises. 

You can close your account with us through MyAccount. 

The new tenant will then need to set up a new electricity account with us via MyAccount. 

Enpowered is a wholly owned subsidiary of Hesperia.

Enpowered develops projects and services to help WA through the energy transition and make renewable energy achievable for everyone.

Compared to only having solar, the home battery would save the typical 4x2 household about $950 to $1050 a year on their power bill (excluding the subscription cost).

The savings will vary based on your usage and the size of your solar system.

A 13.7kWh battery and suitable solar system enables the typical household to meet over 90% of their total energy requirements from solar and reduce carbon emissions by 4-5 tons each year.

Environmental performance will vary based on your usage and the size of your solar system.

The subscription fee is $125 per month for regular customers, and $62.50 per month for Rivermark residents.

Rivermark residents receive a discount because they are being subsidised by the estate developer.

There is no upfront cost for customers of the Solar Maximiser Service.

The cost to install a comparable battery can vary between $12,000 to $15,000

The Solar Maximiser Service is a no lock in contract, but you will need to pay a removal fee to cover the cost of having the battery removed from your premises (advised on application), if you decide to cancel your subscription.

The removal fee will be waived for Rivermark residents who did not realise a net saving.

The battery has 13.7 kWh of energy storage, this capacity has been specifically chosen to maximise the amount of renewable electricity being used in a typical 4x2 home and achieve the best savings.

The battery consists of three cell packs, which together measures 1.4m wide x 70cm high x 24cm deep.

Our installers will conduct a home visit to choose the best location for your home battery, this will usually be in or near the garage.

You must have at least 6.3kW of roof top solar to join the Solar Maximiser Service.

If you don’t have any solar already installed, our installation partners will be able to help you choose a suitable solar system.

Please contact our team if you have less than 6.3kW of solar currently installed, as you may still be eligible.

The Q.HOME battery has been designed to meet the highest safety standards and the solution uses the latest in battery technology.

Q CELLS batteries use Samsung SDI Lithium-Ion battery cells which have been distributed and operating successfully in over 50 countries since 2010.

This is the same battery technology that has been used in the world’s biggest commercial solar power storage facility, the Hornsdale Power Reserve in South Australia.